Delivery

At Amina LTD, we fundamentally believe that the luxury experience does not end at checkout. It culminates in the flawless unboxing of your garments. We have partnered with the world’s most reliable and premium logistics networks to ensure your items are handled with absolute care and delivered to your doorstep with exceptional speed and security.

1. UK Domestic Shipping

For our esteemed clients residing within the United Kingdom, we are proud to offer complimentary Standard Delivery on all premium orders. Standard Delivery packages are handled by trusted domestic couriers and typically arrive within 2 to 3 business days following immediate order processing.

If you require your garments urgently for an exclusive event, we offer a Next-Day Premium Courier Service for a flat fee. Orders must be placed before 2:00 PM (GMT) on a business day to guarantee next-day arrival. All domestic packages are fully insured against loss and require a direct signature upon delivery to prevent theft or misplacement.

2. International Shipping Options

Amina is a globally recognized brand, and we are equipped to ship our exclusive collections to over 150 countries worldwide via DHL Express. International shipping rates are dynamically calculated at checkout based on your exact geographical location and the volumetric weight of your bespoke package.

European orders typically arrive within 3 to 5 business days from the point of dispatch. North American and Rest of World (RoW) orders generally require 5 to 7 business days. We utilize priority airfreight for all international orders to minimize transit times and ensure the garments spend as little time in logistics hubs as possible.

3. Customs, Duties & Taxes

All international orders (shipped outside of the United Kingdom) are dispatched strictly on a Delivered Duty Unpaid (DDU) basis. This explicitly means that the final product prices displayed at checkout do NOT include your local customs duties, import tariffs, or regional value-added taxes (VAT).

Upon the package’s arrival in your destination country, you will be contacted directly by the courier (e.g., DHL) to settle these exact local charges before they will release the package for final delivery. Refusing to pay these mandatory duties will result in the package being abandoned or forcibly returned to us. In such scenarios, all associated return costs, including return freight and administrative penalties, will be heavily deducted from your final refund.

4. Dispatch & Processing Times

Our dedicated fulfillment team operates Monday through Friday, excluding UK public holidays. Orders placed before 2:00 PM (GMT) on a business day are typically processed and dispatched the exact same day. Orders placed after this cutoff, or on weekends, will be meticulously processed on the following business day.

During high-volume periods, such as seasonal sales, exclusive collection drops, or major holidays, processing times may be slightly extended by up to 48 hours. We appreciate your patience as we ensure every garment is perfectly inspected and packaged before it leaves our facility.

5. Tracking Your Order

The moment your premium package departs our UK distribution center and is scanned by the courier, you will receive an automated email containing your unique tracking credentials. This allows you to monitor the real-time geographic status of your shipment.

You can track your package by entering this tracking number on our dedicated Order Tracking page, which connects directly to our logistics API, or by visiting the courier’s official website for granular, step-by-step transit updates.

6. Lost or Damaged Packages

While extremely rare, transit anomalies can occur. Every package dispatched by Amina is fully insured for its total retail value. If your tracking information shows that your package has been delivered, but you have not received it, please contact our support team immediately at our contact form within 48 hours.

We will immediately launch a formal investigation with the courier. Similarly, if your package arrives with visible physical damage, please photograph the unboxing process and contact us so we can swiftly resolve the issue and replace your garments without delay.

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